So I'm at work yesterday....and I got a phone call that really just pushed my buttons.
It was a phone call that I can honestly say that I hadn't gotten at work, well....at least one of "that type", since the late 80's. I got a call from a credit card company.
I was pretty surprised. Kim essentially does the bill paying in our family, she writes out the checks etc etc. I'm not completely in the dark with our finances like I was...ahem...on another occasion, but let's face it--she pays the bills (I bring home the bacon, she fries it up in a pan). So I get on the phone...and the following is an approximation of the conversation that took place.
"Is this Jeff...."?
"Yes it is."
"Yes, I'm calling about the account you have with HSBC."
(Now literally, I need to interject here--it had been so long since I had gotten one of these calls that I thought it was one of my friends ribbing me)
"Say what?"
"Your account with HSBC. Our records show that you had a payment of $320 due a few weeks ago that we haven't received."
"Your kidding me! Wow, I'll call my wife right now and have her make a payment by phone or computer by the end of the day."
"Excuse me?"
"I said I'll have my wife make a payment via computer or phone today. She's the one in our family who writes the checks....she must have forgotten to make the payment."
"I'm sorry....our records show you as the primary cardholder."
"Uh...yeah...and?"
"Sir, you're the primary cardholder and you don't know if a payment was made?"
"Like I said...my wife mails out the bills. I'll call her right now and find out what happened."
"You don't know the status of your own account? You are the primary account holder you know."
"Yes, I know that....and like I said, my wife pays the bills."
"Well, can I count on you for a payment today then? How much shall I put you down for?"
"Did you not just hear me? I said I was going to call my wife and have her make a payment today."
"Yeah, well...you're the primary accountholder. Will you be making a payment?"
I should mention that it was about this point when I lost it.
"Dude....you're an OPERATOR. Don't worry about how I make the payment.
I'm not going to sit here and be lectured by an operator."
I hung up the phone then and was highly pissed. I called up Kim, who told me that she thought that she had made the payment and would check on it and give me an answer when I got home.
I got home a few hours later, and Kim apologized, telling me that we had two cards with that company--one in her name, one in mine. She had made the payment on the card in her name, but had somehow not paid the account under my name. She told me that she had already called in an made a payment though.
Today, I got home from work--and transferred the entire balance out of my HSBC account into another account--at a lower rate. One snot nosed operator has officially cost HSBC a customer. Kim's card will also be closed out within the next 3 days. All this because some hot shot decided to try and make me feel like some piece of shit because I was a couple of weeks late on a payment.
Excuse me for saying it, but:
Fuck them.
Later,
Jeff
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